Shipping & Return Policies

Recipients must be at least 21 years of age, and an adult signature is required at the time of delivery for every package containing wine.

We ship via UPS and FedEx, and all customers have the option to choose their preferred carrier.

Customers are responsible for providing accurate shipping information. If a customer does not notify us of a change and their order is returned to the winery or we are asked to redirect in route, the customer will be charged a $25 reshipping fee.

Weather Conditions

To ensure the quality and integrity of our products, we may delay shipments during periods of extreme heat and cold. We will ship orders when conditions are appropriate, unless otherwise requested by the customer.

We cannot accept a return of wine that was ordered and damaged by extreme weather conditions. We make every effort to communicate with customers about adverse weather. We do give customers the option of overriding a shipping delay, however that is at the customer’s own risk, and we will not take responsibility for damaged wine if we advised about weather conditions prior to shipping.

Will Calls

Orders can be placed via phone or on our website and picked up at our tasting room. Will call orders must be picked up within 60 days from the date the order was processed. After 60 days, your order will be shipped to your address on file and shipping fees will be applied to your order.

Return Policy

Our policy is to replace any wine or merchandise that is damaged or flawed for any reason other than weather conditions in which we have advised against shipping. We will request photos of the damaged wine and package for our records and to use for filing claims when transit is at fault.

If your wine arrives damaged or you believe it is flawed, please contact us at info@handleycellars.com or call us at 707-895-3876 so we can address the issue.